{"id":2473,"date":"2025-09-08T11:21:13","date_gmt":"2025-09-08T04:21:13","guid":{"rendered":"https:\/\/lxairways.com\/?page_id=2473"},"modified":"2025-09-08T13:21:05","modified_gmt":"2025-09-08T06:21:05","slug":"conditions-of-carriage","status":"publish","type":"page","link":"https:\/\/lxairways.com\/eng\/conditions-of-carriage\/","title":{"rendered":"Conditions of Carriage"},"content":{"rendered":"

Conditions of Carriage<\/span><\/h2>\n<\/div><\/div><\/div>
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Article 1. Definition<\/h4>\n

In these terms of carriage, the following expressions have the following meanings:
\n\u201cTariff, List of tariff and tax, fees, charges, taxes, other taxes, surcharges\u201d means the fees and
\ncharges as required by Us and the Authorities, including airport service fees, fuel surcharges,
\nand security charges.
\n\u201cRoute\u201d means a flight from the airport at the place of departure to the airport at the place of
\ndestination, including any intermediate stops specified in the Ticket.
\n\u201cWe \/ Us \/ Our \/ Ourselves\u201d means Lanexang Airways International Co., Ltd., a Lao-based
\nairline operating domestic and international flights.
\n\u201cConnecting flight\u201d means a subsequent flight providing onward travel under the same Ticket,
\nother types of Ticket, or on a conjunction Ticket, operated by Us or another carrier under a
\ncodeshare or interline agreement.
\n\u201cConvention\u201d means any document listed below, when applied:
\ni. The Convention for the Unification of Certain Rules for International Carriage by Air signed
\non 28 May 1999 (hereinafter referred to as the Montreal Convention);
\nii. The Convention for the Unification of Certain Rules Relating to International Carriage by
\nAir signed in Warsaw on 12 October 1929 (hereinafter referred to as the Warsaw Convention);
\niii. The Warsaw Convention which was amended in The Hague on 28 September 1955
\n(hereinafter referred to as the amended Warsaw Convention in The Hague);
\niv. Any other applicable protocols, Conventions, or legal documents, including but not limited
\nto the Tokyo Convention of 1963 on Offences and Certain Other Acts Committed on Board
\nAircraft.
\n\u201cThe competent authorities, specialized agencies\u201d include domestic agencies such as the Lao
\nCivil Aviation Authority, the Ministry of Public Works and Transport of Laos, and international
\nagencies such as the International Civil Aviation Organization (ICAO), International Air
\nTransport Association (IATA), and other relevant aviation regulatory bodies.
\n\u201cAgent\u201d means a Ticket Agent or travel agency authorized by Us to represent Us in the sale of
\nair transportation products on our flights and, when authorized, on flights operated by other air
\ncarriers.
\n\u201cStopover\u201d means a scheduled stop on a Passenger\u2019s journey, at a point between the place of
\ndeparture and the place of destination, lasting more than 24 hours and agreed upon at the time
\nof booking.
\n\u201cForce majeure\u201d means unusual and unforeseeable circumstances beyond Our or Passengers\u2019
\ncontrol, such as natural disasters, political unrest, or global health emergencies, the
\nconsequences of which could not have been avoided despite all due care.
\n\u201cTerms of carriage\u201d means the requirements and content related to carriage that We have
\nnotified Passengers, including information displayed on Tickets, Our Website, Mobile
\napplication, approved Conditions of Carriage, in-flight announcements, or other official
\ncommunication channels.
\n\u201cConditions of Contract\u201d means the terms printed on the paper or electronic Ticket (the
\nItinerary, Receipt, or Confirmation of itinerary), which incorporate these Conditions of
\nCarriage, fare rules, and other referenced information.
\n\u201cConditions of Carriage\u201d means these Conditions of Carriage or those of other Carriers, as
\napplicable, forming part of the Contract of Carriage, prescribing the conditions for the carriage
\nof Passengers, Baggage, goods, mail, parcels, and letters by air.
\n\u201cUnit\u201d means the currency unit defined as Special Drawing Rights (SDR) by the International
\nMonetary Fund, converted to Lao Kip (LAK) based on the official exchange rate announced by
\nthe Bank of the Lao PDR at the time of payment.
\n\u201cFares\u201d are stipulated in Article 4 of these Conditions of Carriage and exclude taxes, fees, and
\nsurcharges unless otherwise stated.
\n\u201cOther carrier(s)\u201d means any carriers other than Us, identified by their airline codes (a
\ncombination of 2 characters or numbers) printed on the Passenger\u2019s Ticket or Conjunction
\nTicket.
\n\u201cPassenger\u201d means any individual, except members of the operating crew, carried or to be
\ncarried on an aircraft with Our consent, pursuant to a valid Ticket.
\n\u201cBaggage\u201d means personal property accompanying Passengers in connection with their
\njourneys, including Checked Baggage, Hand Baggage, and personal items carried aboard,
\nunless otherwise specified.
\n\u201cChecked Baggage\u201d means Baggage delivered to Us for transportation in the hold of an aircraft,
\nfor which We have issued a Baggage identification tag and taken into Our custody.
\n\u201cHand Baggage\u201d means Baggage, other than Checked Baggage, brought on board by
\nPassengers and remaining in their custody during flights, including personal items like purses
\nor laptops.
\n\u201cContract of Carriage\u201d means the agreement between the Carrier and the Passenger, whereby
\nthe Carrier transports the Passenger and their Baggage to the destination, and the Passenger
\npays for the transportation service. This contract is evidenced by a Ticket or its equivalent.
\n\u201cBooking code\u201d means the unique confirmation code of a Passenger\u2019s reservation in Our
\nbooking system, also referred to as a PNR (Passenger Name Record).
\n\u201cDay(s)\u201d means all seven days of the week per the Gregorian calendar, with time calculations
\nbased on the local time at the point of departure.
\n\u201cAuthority\u201d means any governmental agency, governing body, or authorized
\nindividuals\/organizations with jurisdiction over aviation operations.
\n\u201cRelevant service suppliers\u201d means entities or individuals authorized to provide services such
\nas reservation, Ticket sales, payment processing, aviation procedures, ground handling, or other
\naviation-related services for passenger transportation.
\n\u201cLaw\u201d means any law, decree, decision, circular, regulation, or other legal document issued by
\na competent Authority, as amended, supplemented, or replaced from time to time.
\n\u201cTicket office\u201d means Our official ticket sales counters located at airports or designated
\nlocations.
\n\u201cOur regulations\u201d means rules and policies, other than these Conditions of Carriage, issued by
\nUs concerning the carriage of Passengers and Baggage, published on Our Website, Mobile
\napplication, or other official channels.
\n\u201cBaggage identification tag\u201d means a document issued by Us to identify a Passenger\u2019s Checked
\nBaggage, including a barcode or tracking number.
\n\u201cDamage\u201d includes death, wounding, or bodily injury to a Passenger caused by an accident on
\nthe aircraft or during embarking or disembarking operations; destruction, loss, or damage to
\nBaggage during air carriage; and damage due to delay in the carriage of Passengers or Baggage.
\n\u201cCheck-in deadline\u201d means the time limit set by Us for Passengers to complete check-in
\nprocedures and receive boarding passes.
\n\u201cTicket price\u201d includes the fare, taxes, fees, charges, service fees, and surcharges (if applicable),
\nas specified at the time of purchase.
\n\u201cWebsite\u201d means Our official website at www.lxairways.com.
\n\u201cHotline\u201d means Our customer service hotline 1556, published on Our Website and Mobile
\napplication, available for booking and support inquiries.
\n\u201cMobile application\u201d means Our official Lanexang Airways mobile application, available for
\niOS and Android devices.
\n\u201cTicket\u201d means the electronic Confirmation of Itinerary provided by Us or Our authorized
\nagent, sent to Passengers via email or accessible through Our Mobile application, stating the
\nPassenger\u2019s name, booking code, flight information, and other journey-related details.
\n\u201cConfirmation of itinerary\u201d means the document issued by Us to confirm a Passenger\u2019s itinerary
\nand reservation details, accessible electronically or in print.
\n\u201cLoyalty Program\u201d means the Lanexang Member Club program, offering rewards and benefits
\nto frequent flyers, subject to its terms and conditions published on Our Website.<\/p>\n

Article 2. Applicability<\/h4>\n

2.1. These Conditions of Carriage apply to all carriage services provided by Us, as indicated on<\/strong>
\nthe Ticket, unless otherwise specified in Our regulations, contracts, certificates, or Tickets.<\/strong>
\n2.2. Governing Law<\/strong>
\nThe governing law is the law of the Lao PDR. International Conventions or laws take
\nprecedence for international carriage. In case of inconsistency between these Conditions of
\nCarriage and applicable Conventions, laws, or irrevocable agreements, the conflicting
\nprovisions will not apply, but the validity of other provisions remains unaffected.
\n2.3. Conditions Prevail Over Regulations<\/strong>
\nIf there is any inconsistency between these Conditions of Carriage and Our other regulations,
\nthese Conditions shall prevail.
\n2.4. Language<\/strong>
\nThe governing language is Lao. In case of conflicts between translations in other languages, the
\nLao version prevails.
\n2.5. Charter Flights<\/strong>
\nFor carriage pursuant to a charter agreement, these Conditions of Carriage apply only to the
\nextent incorporated by reference in the Ticket or other agreements with Passengers.
\n2.6. Codeshare Flights<\/strong>
\nFor codeshare flights, where another carrier operates the aircraft despite a reservation with Us,
\nWe will inform Passengers of the operating carrier\u2019s identity before reservation. The operating
\ncarrier\u2019s conditions may apply to certain aspects of the flight.
\n2.7. Interline Agreements<\/strong>
\nFor travel involving multiple carriers under an interline agreement, these Conditions apply only
\nto segments operated by Us, unless otherwise specified in the Ticket.<\/p>\n

Article 3. Tickets<\/h4>\n

3.1. A Ticket is the document authorizing air transportation and serves as evidence of the<\/strong>
\nContract of Carriage between Passengers and Us.<\/strong>
\n3.2. Tickets are valid only for the Passenger named and the flights specified on the Ticket.<\/strong>
\n3.3. Carriage is provided only to the Passenger named on the Ticket, who must present valid<\/strong>
\nidentification documents and their booking code at check-in.<\/strong>
\n3.4. Tickets are non-transferable and may not be used by anyone other than the named<\/strong>
\nPassenger.<\/strong>
\n3.5. Electronic Tickets<\/strong>
\nTickets are issued electronically, and Passengers must ensure they have access to their
\nConfirmation of Itinerary, either digitally or in print, for check-in and boarding.
\n3.6. Ticket Validity<\/strong>
\nTickets are valid for one year from the date of issuance, unless otherwise specified in the fare
\nrules or affected by flight disruptions, subject to Our regulations.<\/p>\n

Article 4. Fares, Ticket Prices, Taxes, Fees, Charges, Surcharges, and Service Fees<\/h4>\n

4.1. Fares<\/strong>
\nFares apply only for carriage from the airport at the point of origin to the airport at the point of
\ndestination, unless otherwise expressly stated. Fares do not include ground transport services
\nbetween airports or between airports and town terminals. Your fare will be calculated in
\naccordance with Our Tariff in effect on the date of payment of your Ticket for travel on the
\nspecific dates and itinerary shown on it. Should you change your itinerary or dates of travel,
\nthis may impact the fare to be paid. Should the Ticket not be paid at the time of reservation, the
\ndate of payment shall be deemed the date on which you have agreed with Us on the method of
\npayment. As a point-to-point carrier, We are not responsible for Passengers\u2019 connecting flights,
\nincluding immigration procedures, baggage collection, or check-in for subsequent flights. Fares
\nare published on Our Website and Mobile application.
\n4.2. Taxes, Fees, and Charges<\/strong>
\nApplicable taxes, fees, and charges imposed by government or other authority, or by the
\noperator of an airport, shall be payable by you. At the time you purchase your Ticket, you will
\nbe advised of all applicable taxes, fees, and charges not included in the fare, most of which will
\nnormally be shown separately on the Ticket. The taxes, fees, and charges imposed on air travel
\nare constantly changing and can be imposed after the date of Ticket issuance. If there is an
\nincrease in a tax, fee, or charge shown on the Ticket, you will be obliged to pay it. Likewise, if
\na new tax, fee, or charge is imposed even after Ticket issuance, you will be obliged to pay it.
\nSimilarly, in the event any taxes, fees, or charges which you have paid to Us at the time of
\nTicket issuance are abolished or reduced such that they no longer apply to you, or a lesser
\namount is due, you will be entitled to claim a refund. We reserve the right to charge a reasonable
\nadministration fee for such refund.
\n4.2.1.<\/strong> Both Carrier and Non-Carrier Imposed Surcharges shall be payable by you. Carrierimposed surcharges include fuel or insurance surcharges set by Us, while non-carrier surcharges
\nmay include security or airport improvement fees set by Authorities or airport operators. These
\nwill be communicated at the time of Ticket purchase and are subject to change.
\n4.3. Currency<\/strong>
\nFares, taxes, fees, and charges are payable in the currency of the country in which the Ticket is
\nissued, typically Lao Kip (LAK), US Dollars (USD), Thai Bath (THB) and Chinese Yuan
\n(CNY) unless another currency is indicated by Us or Our Authorized Agent at or before the
\ntime payment is made (for example, due to non-convertibility of the local currency). We may,
\nat Our discretion, accept payment in another currency, subject to applicable exchange rates
\npublished by the Bank of the Lao PDR.
\n4.4. Ticket Price<\/strong>
\nThe Ticket price encompasses Fares, taxes, fees, charges, surcharges, and service fees, as
\napplicable, and is detailed at the time of purchase.
\n4.5. Promotional Fares<\/strong>
\nPromotional fares may be offered periodically, subject to specific terms, blackout dates, and
\navailability, as published on Our Website and Mobile application.<\/p>\n

Article 5. Stopover<\/h4>\n

5.1. Stopovers are permitted at agreed stopping places, subject to Authorities\u2019 requirements,<\/strong>
\nOur regulations, and availability.<\/strong>
\n5.2. Stopovers must be arranged in advance with Us or the relevant Carrier(s) and specified on<\/strong>
\nthe Ticket.<\/strong>
\n5.3. Additional fees may apply for stopovers, depending on the fare type and route, as outlined<\/strong>
\nat the time of booking.<\/strong><\/p>\n

Article 6. Reservations<\/h4>\n

6.1. Reservations<\/strong>
\nReservations can be made via Our Website, Mobile application, authorized Agents, Hotline, or
\nTicket offices.
\n6.2. Confirmation of Reservations<\/strong>
\nReservations are confirmed upon full payment. Passengers receive a Ticket with a booking code
\nconfirming the reservation.
\n6.3. Ticket Class Conditions<\/strong>
\nEach Ticket class has specific conditions, including change and cancellation policies, published
\non Our Website and Mobile application. Passengers are responsible for reviewing these
\nconditions, and We are not liable for Passenger errors.<\/p>\n<\/div><\/div><\/div>

\"\"<\/div><\/div><\/div><\/div>

6.4. Changes to Reservations<\/strong>
\na. For Tickets allowing changes, we will process requested changes to reservations, subject to
\navailability and payment of any applicable fees or fare differences, as per the Ticket class
\nconditions published on Our Website and Mobile application. b. Changes are updated in the
\nPassenger\u2019s Ticket upon completion of payment for fees or fare differences.
\n6.5. Payment Requirement<\/strong>
\nFull payment is required to confirm a reservation. We reserve the right to cancel reservations
\nand refuse carriage if payment is incomplete or invalid.
\n6.6. Children\u2019s Fares<\/strong>
\nChildren aged 14 days to under 2 years at the time of departure are subject to specific service
\nfees, published on Our Website, Mobile application, or booking system. Such children must
\ntravel on an adult\u2019s lap, with one adult accompanying only one child. Prams and pushchairs are
\nnot permitted on board.
\n6.7. Personal Data<\/strong>
\nPassengers consent to providing personal information for reservations, Ticket purchases,
\nservice provision, immigration procedures, and compliance with Authorities. We may retain,
\nuse, and share this information with Our offices, authorized agents, Authorities, or service
\nproviders for purposes including:
\n\u2022 Reservation, payment, and Ticket issuance;
\n\u2022 Journey change notifications and service delivery;
\n\u2022 Accounting, billing, auditing, and payment verification;
\n\u2022 Immigration and customs compliance;
\n\u2022 Safety, security, and legal purposes;
\n\u2022 Statistical analysis, loyalty program management, and system maintenance;
\n\u2022 Customer service, direct marketing, and market research.
\nWe ensure third-party confidentiality as required by law.
\n6.8. Advance Seat Reservations<\/strong>
\nPassengers may reserve seats in advance, subject to fees based on Ticket class, published on
\nOur Website and Mobile application. While We strive to honor seat preferences, We reserve the
\nright to reassign seats for safety, security, or operational reasons, even after boarding. In cases
\nof flight changes, cancellations, or delays, We will arrange suitable seats.
\n6.9. Seat Assignment<\/strong>
\nSeats are assigned at check-in, but We may reassign seats at any time for safety, regulatory,
\nhealth, or security reasons.
\n6.10. On-board Services<\/strong>
\nOn-board products and services, such as meals, duty-free items, and souvenirs, are nonrefundable and non-transferable after purchase. Passengers must present boarding passes to
\nreceive purchased services.
\n6.11. Services for Special Passengers<\/strong>
\na. Special Passengers include children, disabled persons, elderly individuals, pregnant women,
\nand those with medical conditions or mobility issues, as defined by law. b. Requests for special
\nservices must be made at booking or notified to Our Agents or Hotline at least 48 hours before
\ndeparture. We will endeavor to accommodate requests within Our capabilities and confirm
\neligibility based on Our Conditions of Carriage. Details are published on Our Website and
\nMobile application. c. We are not liable for losses or damages if We cannot provide requested
\nservices without prior confirmation of Our ability to do so. Airport requests are subject to
\ncondition checks and may be denied. d. Transport of mobility aids for special Passengers is
\nexempt from fees. e. For safety, We limit carriage to 8 Passengers with reduced mobility per
\nflight, with a maximum of 2 unable to navigate aircraft stairs. Cabin mobility devices are not
\nprovided, but assistance procedures are in place. f. Passengers unable to evacuate independently
\nor understand safety instructions may require an accompanist aged 18 or older. g. Some special
\nservices may incur fees, as published on Our Website and Mobile application.
\n6.12. Loyalty Program Benefits<\/strong>
\nMembers of the Lanexang royal program may receive priority booking, seat selection, or
\nadditional baggage allowances, subject to program terms.<\/p>\n

Article 7. Check-in<\/h4>\n

7.1. Check-in Times<\/strong>
\nPassengers must arrive at the check-in counter within the specified times to complete all
\nprocedures:
\n(i) OPENING TIME OF CHECK-IN COUNTER:
\n\u2022 Domestic flights in Laos: 2 hours before departure.
\n\u2022 International flights from Laos: 2 hours before departure.
\n\u2022 International flights from other countries: 2 hours before departure, depending on the
\nairport.
\n(ii) CLOSING TIME OF CHECK-IN COUNTER:
\n\u2022 Domestic flights in Laos: 30 minutes before departure.
\n\u2022 International flights: 45 minutes before departure.
\nCheck-in procedures vary by airport and flight, with details published on Our Website, Mobile
\napplication, or provided at booking.
\n7.2. Refusal of Check-in<\/strong>
\nWe may refuse check-in and bear no liability if:
\na. Passengers arrive after the check-in deadline. b. Passengers lack valid identification required
\nby Authorities. c. Passengers lack required travel documents, permits, or visas. d. Passengers
\npresent an invalid or unpaid Ticket. e. Passengers act violently, cause disorder, or insult Our
\nstaff. f. Passengers are banned from travel by governments or Authorities. g. Passengers appear
\nunfit for travel due to intoxication, mental, or physical conditions. h. Passengers\u2019 health poses
\na risk to themselves or others. i. Passengers fail to comply with laws, Authorities, or Our
\nregulations.
\n7.3. Self-check-in<\/strong>
\nSelf-check-in may be available, with conditions published on Our Website and Mobile
\napplication. International flight passengers using self-check-in must present identification at the
\ncounter within specified times.
\n7.4. Unavailable Seats<\/strong>
\nIf confirmed seats are unavailable, Passengers may choose:
\na. Carriage on the next available flight at no additional cost. b. Rescheduling within 180 days
\n(excluding public holidays), with fares preserved in Our system. c. A full refund of the Ticket
\nprice if neither option is acceptable.
\n7.5. Boarding<\/strong>
\nPassengers must arrive at boarding gates 30 minutes before departure. Gates close 15 minutes
\nbefore departure, and late arrivals may be refused carriage.
\n7.6. Absence<\/strong>
\nPassengers failing to check-in or board on time (\u201cno-show\u201d) are subject to Article 11.6.
\n7.7. Travel Document Responsibility<\/strong>
\nWe are not liable if Passengers lack required documents (e.g., passports, visas, health
\ncertificates), or if such documents are expired, invalid, or non-compliant with laws or
\nregulations.
\n7.8. Personal Identification<\/strong>
\nPassengers must present all required travel documents. For connecting flights, Passengers must
\nhave sufficient immigration documents and collect Checked Baggage at transit points. We may
\ncopy identification documents at Authorities\u2019 request. Non-compliance or invalid documents
\nmay result in refusal of carriage.
\n7.9. Refusal of Entry<\/strong>
\nIf Passengers are denied entry to a destination or transit country, they must reimburse Us for
\nTicket costs and fines incurred. No refunds will be provided. If We suspect potential entry
\ndenial, We may require a deposit at departure to cover return costs or penalties, refundable
\nwithin 15 working days if entry is granted.
\n7.10. Fines and Detention Costs<\/strong>
\nPassengers must reimburse Us for fines or costs due to their non-compliance with laws or failure
\nto present required documents. We may offset these against unused Ticket portions or other
\npayments owed, with 7 days\u2019 prior notice and proof of liability.
\n7.11. Security Screening<\/strong>
\nPassengers must comply with all security and health screening requirements by Authorities,
\nairport staff, or Us.<\/p>\n

Article 8. Denied Boarding or Limitation on Carriage<\/h4>\n

8.1. Denied Boarding<\/strong>
\nWe may refuse to carry Passengers or their Baggage, even with valid Tickets, if:
\na. Required for safety or security. b. Necessary to comply with laws or regulations of any
\ncountry. c. Passengers\u2019 behavior, age, mental state, or Baggage condition:
\n\u2022 Causes fear or harm to others.
\n\u2022 Poses a hazard to themselves, others, or property.
\n\u2022 Requires unconfirmed special assistance. d. Passengers have prior misconduct likely to
\nrecur. e. Passengers show non-compliance with Our guidelines. f. Passengers refuse or
\nfail security screening. g. Evidence shows Passengers will be refused entry. h. Tickets
\nare invalid, counterfeit, unlawfully acquired, altered, or unpaid. i. Passengers lack valid
\nidentification. j. Required by Authorities. k. Passengers refuse to pay a requested deposit
\n(Article 7.9).
\n8.2. Limitation of Carriage<\/strong>
\n8.2.1. Children<\/strong>
\na. Children under 12 at departure must be accompanied by an adult aged 18 or older. b.
\nDomestic unaccompanied children aged 12 to under 14 must register for unaccompanied minor
\nservices at least 48 hours before departure. c. Infants under 14 days may be refused carriage
\nunless accompanied by a doctor\u2019s certificate and a parental liability waiver.
\n8.2.2. Pregnant Passengers<\/strong>
\nPregnant Passengers must notify Us at booking and check-in. Conditions are:
\na. Up to 27 weeks: May require a medical certificate and indemnity form. b. 27 to 32 weeks:
\nMust provide a doctor\u2019s certificate (issued within 7 days of departure) confirming fitness to fly
\nand sign a liability waiver. c. Over 32 weeks: Carriage is refused.
\n8.3. Passengers with Medical Conditions<\/strong>
\nPassengers with medical conditions must notify Us at booking. A medical certificate may be<\/strong>
\nrequired, and carriage may be refused if deemed unsafe.<\/strong><\/p>\n

Article 9. Baggage<\/h4>\n

9.1. Prohibited Baggage<\/strong>
\nWe may refuse to carry Baggage or items including:
\na. Improperly packed items (per Clauses 9.7 and 9.8). b. Items endangering the aircraft, persons,
\nor property, per ICAO, IATA, Our regulations, or law. c. Items prohibited by laws of any
\ncountry. d. Items unsuitable due to weight, shape, size, or nature. e. Fragile or perishable items.
\nf. Live or dead animals. g. Human remains, unless properly packed with death and quarantine
\ncertificates. h. Odorous foods (e.g., durian, fish sauce). i. Seafood or meat, unless packed in
\ninspected foam or insulated boxes. j. Explosives, flammables, corrosives, radioactive materials,
\nor other dangerous goods. k. Weapons or weapon-like items, except for authorized security
\npersonnel.
\n9.2. Items Banned in Hand Baggage<\/strong>
\nIncludes items in 9.1, plus:
\na. Sharp objects (e.g., knives, scissors over 6 cm). b. Tools that could cause injury (e.g.,
\ncrowbars, hammers over 10 cm). c. Blunt objects (e.g., sports clubs, martial arts equipment). d.
\nStun devices or chemical sprays.
\n9.3. Items Banned in Checked Baggage<\/strong>
\nIncludes items in 9.1, plus valuable items (e.g., money, jewelry, electronics, negotiable
\ndocuments).
\n9.4. Restricted Items<\/strong>
\nRestricted items are subject to applicable laws and Our regulations.
\n9.5. Refusal of Carriage<\/strong>
\nWe may refuse Baggage containing prohibited items and are not liable for damages due to
\nPassenger non-compliance.
\n9.6. Inspection Rights<\/strong>
\nWe may inspect Passengers and Baggage for safety. Refusal of inspection may result in refusal
\nof carriage. We are not liable for damages from inspections unless due to Our fault.
\n9.7. Checked Baggage<\/strong>
\na. Must have Passenger identification. b. Carried on the same flight unless safety or security
\nrequires otherwise. c. Subject to fees per Our Tariff. Excess baggage incurs additional charges.
\nd. Maximum weight per package is 32 kg; excess must be repacked. e. Sports equipment
\nrequires fees and risk acceptance by Passengers.
\n9.8. Hand Baggage<\/strong>
\na. Subject to weight limits per Ticket class. b. Main bag limited to 56cm x 36cm x 23cm; small
\nitems (e.g., purses) allowed. c. Must fit under seats or in compartments. d. Musical instruments
\nunder 75 kg may be carried with extra seat purchase. e. Children under 2 have no Hand Baggage
\nallowance. f. Non-compliant Hand Baggage may be checked with fees. g. Passengers are
\nresponsible for Hand Baggage security; We assist with lost items but are not liable unless at
\nfault.
\n9.9. Baggage Collection<\/strong>
\na. Passengers must collect Baggage promptly at the destination. b. Storage fees apply for
\ncollection within 30 days. c. Unclaimed Baggage may be disposed of after 30 days, with
\nproceeds (minus costs) returned or submitted to the State budget after 180 days. d. Only
\nBaggage identification tag holders or verified owners may collect Baggage.<\/p>\n

Article 10. Schedules and Changes<\/h4>\n

10.1. Schedules<\/strong>
\nFlight schedules may change between publication and travel date.
\n10.2. Changes and Cancellations<\/strong>
\nWe aim to avoid delays or cancellations but may use alternative carriers or aircraft if necessary.
\nFor delays, cancellations, or denied boarding, We will:
\na. Provide updates, meals, and accommodation per Authority regulations. b. Adjust itineraries
\nfor delays of 2+ hours, waiving change fees. c. Offer compensation per Authority regulations,
\nif applicable. d. Provide refunds for delays of 5plus hours, per Article 11. e. Fulfill other
\nAuthority obligations.
\nIf delays or cancellations are not Our fault, We will make reasonable efforts to assist.
\n10.3. Immunity from Compensation<\/strong>
\n10.3.1. Denied Boarding<\/strong>
\nNo compensation for denied boarding due to:
\na. Passenger health risks. b. Epidemic prevention. c. Non-compliance with aviation safety or
\nsecurity. d. Public order violations. e. Intoxication. f. Security or Authority directives.
\n10.3.2. Cancellations or Delays<\/strong>
\nNo compensation for cancellations or delays due to:
\na. Weather impacting safety. b. Security risks. c. Authority decisions. d. Passenger health
\nemergencies. e. Aircraft sabotage. f. Armed conflicts or strikes. g. Infrastructure failures. h.
\nTechnical issues during operation. i. Re-routing with arrival delays under 4 hours (or 6 hours
\nfor connections). j. Force majeure.
\n10.3.3. Other Cases<\/strong>
\nNo compensation if:
\na. Passengers miss check-in. b. Passengers voluntarily refuse seats. c. Passengers use free or
\ndiscounted Tickets. d. We provide 24-hour notice of changes, or contact information is
\nincorrect.<\/p>\n

Article 11. Refunds<\/h4>\n

11.1. Voluntary Refunds<\/strong>
\nRefunds depend on Ticket type. In force majeure or legal cases, We may offer credit shell
\nrefunds with fees, per Our Website and Mobile application.
\n11.2. Involuntary Refunds<\/strong>
\nFor Our-fault denials, cancellations, or delays, Passengers may receive refunds or fare credits
\nvalid for 180 days, per Our policies and laws.
\n11.3. Refund Beneficiaries<\/strong>
\nRefunds are issued to the Ticket holder or payer, or their authorized representative with proof.
\n11.4. Refund Method<\/strong>
\nRefunds are processed in the original payment form and currency, unless otherwise required.
\n11.5. Refund Payer<\/strong>
\nRefunds are handled by Our staff or Agents.
\n11.6. Refusal of Refunds<\/strong>
\nWe may refuse refunds if:
\na. Requests violate Our timing or Ticket class rules. b. Passengers are denied boarding for noncompliance with safety or identification requirements. c. Passengers are no-shows, except for
\nsupported Ticket classes. Airport taxes\/fees are refundable if requested in writing within 7 days,
\nsubject to a no-show fee. d. Passengers fail to meet host country legal requirements.<\/p>\n

Article 12. Behavior on Aircraft<\/h4>\n

12.1. Prohibited acts on board include criminal offenses, threats to safety, abuse of crew or<\/strong>
\nPassengers, non-compliance with safety instructions, property damage, drug use, smoking<\/strong>
\n(including e-cigarettes), or acts against public order. We may take security measures, remove
\nPassengers, hand them to Authorities, ban them from future flights, or pursue legal action.
\n12.2. Passengers committing prohibited acts must compensate for damages, including<\/strong>
\nemergency landing costs and harm to others.<\/strong>
\n12.3. Electronic devices may be restricted for safety, except for hearing aids and pacemakers.<\/strong>
\n12.4. On-board food consumption is prohibited, except for approved special cases or children\u2019s<\/strong>
\nfood.<\/strong><\/p>\n

Article 13. Limits of Liability<\/h4>\n

13.1. Carriage Liability<\/strong>
\nLiability for Passenger death, injury, or delay is governed by Conventions and Lao law. We are
\nnot liable for self-inflicted damages or those due to Passengers\u2019 health conditions.
\n13.2. Checked Baggage Liability<\/strong>
\nWe are not liable for wear and tear or inherent Baggage flaws. Compensation for proven damage
\nis limited per Conventions and law, with details on Our Website.
\n13.3. Delay Liability<\/strong>
\nFor Baggage delays exceeding 24 hours, goodwill compensation applies, per Our Website and
\nConventions.
\n13.4. Liability Exemptions<\/strong>
\nWe are not liable if:
\na. Damage is due to Passenger negligence. b. We took all measures to avoid damage. c. Damage
\noccurs during compliance with laws. d. Passengers cause damage to themselves or others.
\nLiability limits apply to Our agents and staff.<\/p>\n

Article 14. Complaints and Claims<\/h4>\n

14.1. Passengers or representatives may file complaints or lawsuits for Baggage damage.<\/strong>
\n14.2. Complaint Deadlines<\/strong>
\nWritten claims must be filed within:
\na. 7 days for loss, shortage, or damage to Checked Baggage. b. 21 days for delayed Baggage.<\/strong>
\n14.3. Claim Time Limits<\/strong>
\nLawsuits must be filed within 2 years from arrival, scheduled arrival, or carriage termination.<\/p>\n

Article 15. Validity and Amendment<\/h4>\n

15.1. No staff or agents may amend these Conditions.<\/strong>
\n15.2. Provisions may change per business needs or Authority regulations, with updates<\/strong>
\npublished on Our Website and Mobile application.<\/strong><\/p>\n

Article 16. Other Conditions<\/h4>\n

Carriage is subject to Our additional regulations and applicable laws, published on Our Website
\nand Mobile application.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Conditions of Carriage Article 1. 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