Article 1. Definition

In these terms of carriage, the following expressions have the following meanings:
“Tariff, List of tariff and tax, fees, charges, taxes, other taxes, surcharges” means the fees and
charges as required by Us and the Authorities, including airport service fees, fuel surcharges,
and security charges.
“Route” means a flight from the airport at the place of departure to the airport at the place of
destination, including any intermediate stops specified in the Ticket.
“We / Us / Our / Ourselves” means Lanexang Airways International Co., Ltd., a Lao-based
airline operating domestic and international flights.
“Connecting flight” means a subsequent flight providing onward travel under the same Ticket,
other types of Ticket, or on a conjunction Ticket, operated by Us or another carrier under a
codeshare or interline agreement.
“Convention” means any document listed below, when applied:
i. The Convention for the Unification of Certain Rules for International Carriage by Air signed
on 28 May 1999 (hereinafter referred to as the Montreal Convention);
ii. The Convention for the Unification of Certain Rules Relating to International Carriage by
Air signed in Warsaw on 12 October 1929 (hereinafter referred to as the Warsaw Convention);
iii. The Warsaw Convention which was amended in The Hague on 28 September 1955
(hereinafter referred to as the amended Warsaw Convention in The Hague);
iv. Any other applicable protocols, Conventions, or legal documents, including but not limited
to the Tokyo Convention of 1963 on Offences and Certain Other Acts Committed on Board
Aircraft.
“The competent authorities, specialized agencies” include domestic agencies such as the Lao
Civil Aviation Authority, the Ministry of Public Works and Transport of Laos, and international
agencies such as the International Civil Aviation Organization (ICAO), International Air
Transport Association (IATA), and other relevant aviation regulatory bodies.
“Agent” means a Ticket Agent or travel agency authorized by Us to represent Us in the sale of
air transportation products on our flights and, when authorized, on flights operated by other air
carriers.
“Stopover” means a scheduled stop on a Passenger’s journey, at a point between the place of
departure and the place of destination, lasting more than 24 hours and agreed upon at the time
of booking.
“Force majeure” means unusual and unforeseeable circumstances beyond Our or Passengers’
control, such as natural disasters, political unrest, or global health emergencies, the
consequences of which could not have been avoided despite all due care.
“Terms of carriage” means the requirements and content related to carriage that We have
notified Passengers, including information displayed on Tickets, Our Website, Mobile
application, approved Conditions of Carriage, in-flight announcements, or other official
communication channels.
“Conditions of Contract” means the terms printed on the paper or electronic Ticket (the
Itinerary, Receipt, or Confirmation of itinerary), which incorporate these Conditions of
Carriage, fare rules, and other referenced information.
“Conditions of Carriage” means these Conditions of Carriage or those of other Carriers, as
applicable, forming part of the Contract of Carriage, prescribing the conditions for the carriage
of Passengers, Baggage, goods, mail, parcels, and letters by air.
“Unit” means the currency unit defined as Special Drawing Rights (SDR) by the International
Monetary Fund, converted to Lao Kip (LAK) based on the official exchange rate announced by
the Bank of the Lao PDR at the time of payment.
“Fares” are stipulated in Article 4 of these Conditions of Carriage and exclude taxes, fees, and
surcharges unless otherwise stated.
“Other carrier(s)” means any carriers other than Us, identified by their airline codes (a
combination of 2 characters or numbers) printed on the Passenger’s Ticket or Conjunction
Ticket.
“Passenger” means any individual, except members of the operating crew, carried or to be
carried on an aircraft with Our consent, pursuant to a valid Ticket.
“Baggage” means personal property accompanying Passengers in connection with their
journeys, including Checked Baggage, Hand Baggage, and personal items carried aboard,
unless otherwise specified.
“Checked Baggage” means Baggage delivered to Us for transportation in the hold of an aircraft,
for which We have issued a Baggage identification tag and taken into Our custody.
“Hand Baggage” means Baggage, other than Checked Baggage, brought on board by
Passengers and remaining in their custody during flights, including personal items like purses
or laptops.
“Contract of Carriage” means the agreement between the Carrier and the Passenger, whereby
the Carrier transports the Passenger and their Baggage to the destination, and the Passenger
pays for the transportation service. This contract is evidenced by a Ticket or its equivalent.
“Booking code” means the unique confirmation code of a Passenger’s reservation in Our
booking system, also referred to as a PNR (Passenger Name Record).
“Day(s)” means all seven days of the week per the Gregorian calendar, with time calculations
based on the local time at the point of departure.
“Authority” means any governmental agency, governing body, or authorized
individuals/organizations with jurisdiction over aviation operations.
“Relevant service suppliers” means entities or individuals authorized to provide services such
as reservation, Ticket sales, payment processing, aviation procedures, ground handling, or other
aviation-related services for passenger transportation.
“Law” means any law, decree, decision, circular, regulation, or other legal document issued by
a competent Authority, as amended, supplemented, or replaced from time to time.
“Ticket office” means Our official ticket sales counters located at airports or designated
locations.
“Our regulations” means rules and policies, other than these Conditions of Carriage, issued by
Us concerning the carriage of Passengers and Baggage, published on Our Website, Mobile
application, or other official channels.
“Baggage identification tag” means a document issued by Us to identify a Passenger’s Checked
Baggage, including a barcode or tracking number.
“Damage” includes death, wounding, or bodily injury to a Passenger caused by an accident on
the aircraft or during embarking or disembarking operations; destruction, loss, or damage to
Baggage during air carriage; and damage due to delay in the carriage of Passengers or Baggage.
“Check-in deadline” means the time limit set by Us for Passengers to complete check-in
procedures and receive boarding passes.
“Ticket price” includes the fare, taxes, fees, charges, service fees, and surcharges (if applicable),
as specified at the time of purchase.
“Website” means Our official website at www.lxairways.com.
“Hotline” means Our customer service hotline 1556, published on Our Website and Mobile
application, available for booking and support inquiries.
“Mobile application” means Our official Lanexang Airways mobile application, available for
iOS and Android devices.
“Ticket” means the electronic Confirmation of Itinerary provided by Us or Our authorized
agent, sent to Passengers via email or accessible through Our Mobile application, stating the
Passenger’s name, booking code, flight information, and other journey-related details.
“Confirmation of itinerary” means the document issued by Us to confirm a Passenger’s itinerary
and reservation details, accessible electronically or in print.
“Loyalty Program” means the Lanexang Member Club program, offering rewards and benefits
to frequent flyers, subject to its terms and conditions published on Our Website.

Article 2. Applicability

2.1. These Conditions of Carriage apply to all carriage services provided by Us, as indicated on
the Ticket, unless otherwise specified in Our regulations, contracts, certificates, or Tickets.
2.2. Governing Law
The governing law is the law of the Lao PDR. International Conventions or laws take
precedence for international carriage. In case of inconsistency between these Conditions of
Carriage and applicable Conventions, laws, or irrevocable agreements, the conflicting
provisions will not apply, but the validity of other provisions remains unaffected.
2.3. Conditions Prevail Over Regulations
If there is any inconsistency between these Conditions of Carriage and Our other regulations,
these Conditions shall prevail.
2.4. Language
The governing language is Lao. In case of conflicts between translations in other languages, the
Lao version prevails.
2.5. Charter Flights
For carriage pursuant to a charter agreement, these Conditions of Carriage apply only to the
extent incorporated by reference in the Ticket or other agreements with Passengers.
2.6. Codeshare Flights
For codeshare flights, where another carrier operates the aircraft despite a reservation with Us,
We will inform Passengers of the operating carrier’s identity before reservation. The operating
carrier’s conditions may apply to certain aspects of the flight.
2.7. Interline Agreements
For travel involving multiple carriers under an interline agreement, these Conditions apply only
to segments operated by Us, unless otherwise specified in the Ticket.

Article 3. Tickets

3.1. A Ticket is the document authorizing air transportation and serves as evidence of the
Contract of Carriage between Passengers and Us.
3.2. Tickets are valid only for the Passenger named and the flights specified on the Ticket.
3.3. Carriage is provided only to the Passenger named on the Ticket, who must present valid
identification documents and their booking code at check-in.
3.4. Tickets are non-transferable and may not be used by anyone other than the named
Passenger.
3.5. Electronic Tickets
Tickets are issued electronically, and Passengers must ensure they have access to their
Confirmation of Itinerary, either digitally or in print, for check-in and boarding.
3.6. Ticket Validity
Tickets are valid for one year from the date of issuance, unless otherwise specified in the fare
rules or affected by flight disruptions, subject to Our regulations.

Article 4. Fares, Ticket Prices, Taxes, Fees, Charges, Surcharges, and Service Fees

4.1. Fares
Fares apply only for carriage from the airport at the point of origin to the airport at the point of
destination, unless otherwise expressly stated. Fares do not include ground transport services
between airports or between airports and town terminals. Your fare will be calculated in
accordance with Our Tariff in effect on the date of payment of your Ticket for travel on the
specific dates and itinerary shown on it. Should you change your itinerary or dates of travel,
this may impact the fare to be paid. Should the Ticket not be paid at the time of reservation, the
date of payment shall be deemed the date on which you have agreed with Us on the method of
payment. As a point-to-point carrier, We are not responsible for Passengers’ connecting flights,
including immigration procedures, baggage collection, or check-in for subsequent flights. Fares
are published on Our Website and Mobile application.
4.2. Taxes, Fees, and Charges
Applicable taxes, fees, and charges imposed by government or other authority, or by the
operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will
be advised of all applicable taxes, fees, and charges not included in the fare, most of which will
normally be shown separately on the Ticket. The taxes, fees, and charges imposed on air travel
are constantly changing and can be imposed after the date of Ticket issuance. If there is an
increase in a tax, fee, or charge shown on the Ticket, you will be obliged to pay it. Likewise, if
a new tax, fee, or charge is imposed even after Ticket issuance, you will be obliged to pay it.
Similarly, in the event any taxes, fees, or charges which you have paid to Us at the time of
Ticket issuance are abolished or reduced such that they no longer apply to you, or a lesser
amount is due, you will be entitled to claim a refund. We reserve the right to charge a reasonable
administration fee for such refund.
4.2.1. Both Carrier and Non-Carrier Imposed Surcharges shall be payable by you. Carrierimposed surcharges include fuel or insurance surcharges set by Us, while non-carrier surcharges
may include security or airport improvement fees set by Authorities or airport operators. These
will be communicated at the time of Ticket purchase and are subject to change.
4.3. Currency
Fares, taxes, fees, and charges are payable in the currency of the country in which the Ticket is
issued, typically Lao Kip (LAK), US Dollars (USD), Thai Bath (THB) and Chinese Yuan
(CNY) unless another currency is indicated by Us or Our Authorized Agent at or before the
time payment is made (for example, due to non-convertibility of the local currency). We may,
at Our discretion, accept payment in another currency, subject to applicable exchange rates
published by the Bank of the Lao PDR.
4.4. Ticket Price
The Ticket price encompasses Fares, taxes, fees, charges, surcharges, and service fees, as
applicable, and is detailed at the time of purchase.
4.5. Promotional Fares
Promotional fares may be offered periodically, subject to specific terms, blackout dates, and
availability, as published on Our Website and Mobile application.

Article 5. Stopover

5.1. Stopovers are permitted at agreed stopping places, subject to Authorities’ requirements,
Our regulations, and availability.
5.2. Stopovers must be arranged in advance with Us or the relevant Carrier(s) and specified on
the Ticket.
5.3. Additional fees may apply for stopovers, depending on the fare type and route, as outlined
at the time of booking.

Article 6. Reservations

6.1. Reservations
Reservations can be made via Our Website, Mobile application, authorized Agents, Hotline, or
Ticket offices.
6.2. Confirmation of Reservations
Reservations are confirmed upon full payment. Passengers receive a Ticket with a booking code
confirming the reservation.
6.3. Ticket Class Conditions
Each Ticket class has specific conditions, including change and cancellation policies, published
on Our Website and Mobile application. Passengers are responsible for reviewing these
conditions, and We are not liable for Passenger errors.

6.4. Changes to Reservations
a. For Tickets allowing changes, we will process requested changes to reservations, subject to
availability and payment of any applicable fees or fare differences, as per the Ticket class
conditions published on Our Website and Mobile application. b. Changes are updated in the
Passenger’s Ticket upon completion of payment for fees or fare differences.
6.5. Payment Requirement
Full payment is required to confirm a reservation. We reserve the right to cancel reservations
and refuse carriage if payment is incomplete or invalid.
6.6. Children’s Fares
Children aged 14 days to under 2 years at the time of departure are subject to specific service
fees, published on Our Website, Mobile application, or booking system. Such children must
travel on an adult’s lap, with one adult accompanying only one child. Prams and pushchairs are
not permitted on board.
6.7. Personal Data
Passengers consent to providing personal information for reservations, Ticket purchases,
service provision, immigration procedures, and compliance with Authorities. We may retain,
use, and share this information with Our offices, authorized agents, Authorities, or service
providers for purposes including:
• Reservation, payment, and Ticket issuance;
• Journey change notifications and service delivery;
• Accounting, billing, auditing, and payment verification;
• Immigration and customs compliance;
• Safety, security, and legal purposes;
• Statistical analysis, loyalty program management, and system maintenance;
• Customer service, direct marketing, and market research.
We ensure third-party confidentiality as required by law.
6.8. Advance Seat Reservations
Passengers may reserve seats in advance, subject to fees based on Ticket class, published on
Our Website and Mobile application. While We strive to honor seat preferences, We reserve the
right to reassign seats for safety, security, or operational reasons, even after boarding. In cases
of flight changes, cancellations, or delays, We will arrange suitable seats.
6.9. Seat Assignment
Seats are assigned at check-in, but We may reassign seats at any time for safety, regulatory,
health, or security reasons.
6.10. On-board Services
On-board products and services, such as meals, duty-free items, and souvenirs, are nonrefundable and non-transferable after purchase. Passengers must present boarding passes to
receive purchased services.
6.11. Services for Special Passengers
a. Special Passengers include children, disabled persons, elderly individuals, pregnant women,
and those with medical conditions or mobility issues, as defined by law. b. Requests for special
services must be made at booking or notified to Our Agents or Hotline at least 48 hours before
departure. We will endeavor to accommodate requests within Our capabilities and confirm
eligibility based on Our Conditions of Carriage. Details are published on Our Website and
Mobile application. c. We are not liable for losses or damages if We cannot provide requested
services without prior confirmation of Our ability to do so. Airport requests are subject to
condition checks and may be denied. d. Transport of mobility aids for special Passengers is
exempt from fees. e. For safety, We limit carriage to 8 Passengers with reduced mobility per
flight, with a maximum of 2 unable to navigate aircraft stairs. Cabin mobility devices are not
provided, but assistance procedures are in place. f. Passengers unable to evacuate independently
or understand safety instructions may require an accompanist aged 18 or older. g. Some special
services may incur fees, as published on Our Website and Mobile application.
6.12. Loyalty Program Benefits
Members of the Lanexang royal program may receive priority booking, seat selection, or
additional baggage allowances, subject to program terms.

Article 7. Check-in

7.1. Check-in Times
Passengers must arrive at the check-in counter within the specified times to complete all
procedures:
(i) OPENING TIME OF CHECK-IN COUNTER:
• Domestic flights in Laos: 2 hours before departure.
• International flights from Laos: 2 hours before departure.
• International flights from other countries: 2 hours before departure, depending on the
airport.
(ii) CLOSING TIME OF CHECK-IN COUNTER:
• Domestic flights in Laos: 30 minutes before departure.
• International flights: 45 minutes before departure.
Check-in procedures vary by airport and flight, with details published on Our Website, Mobile
application, or provided at booking.
7.2. Refusal of Check-in
We may refuse check-in and bear no liability if:
a. Passengers arrive after the check-in deadline. b. Passengers lack valid identification required
by Authorities. c. Passengers lack required travel documents, permits, or visas. d. Passengers
present an invalid or unpaid Ticket. e. Passengers act violently, cause disorder, or insult Our
staff. f. Passengers are banned from travel by governments or Authorities. g. Passengers appear
unfit for travel due to intoxication, mental, or physical conditions. h. Passengers’ health poses
a risk to themselves or others. i. Passengers fail to comply with laws, Authorities, or Our
regulations.
7.3. Self-check-in
Self-check-in may be available, with conditions published on Our Website and Mobile
application. International flight passengers using self-check-in must present identification at the
counter within specified times.
7.4. Unavailable Seats
If confirmed seats are unavailable, Passengers may choose:
a. Carriage on the next available flight at no additional cost. b. Rescheduling within 180 days
(excluding public holidays), with fares preserved in Our system. c. A full refund of the Ticket
price if neither option is acceptable.
7.5. Boarding
Passengers must arrive at boarding gates 30 minutes before departure. Gates close 15 minutes
before departure, and late arrivals may be refused carriage.
7.6. Absence
Passengers failing to check-in or board on time (“no-show”) are subject to Article 11.6.
7.7. Travel Document Responsibility
We are not liable if Passengers lack required documents (e.g., passports, visas, health
certificates), or if such documents are expired, invalid, or non-compliant with laws or
regulations.
7.8. Personal Identification
Passengers must present all required travel documents. For connecting flights, Passengers must
have sufficient immigration documents and collect Checked Baggage at transit points. We may
copy identification documents at Authorities’ request. Non-compliance or invalid documents
may result in refusal of carriage.
7.9. Refusal of Entry
If Passengers are denied entry to a destination or transit country, they must reimburse Us for
Ticket costs and fines incurred. No refunds will be provided. If We suspect potential entry
denial, We may require a deposit at departure to cover return costs or penalties, refundable
within 15 working days if entry is granted.
7.10. Fines and Detention Costs
Passengers must reimburse Us for fines or costs due to their non-compliance with laws or failure
to present required documents. We may offset these against unused Ticket portions or other
payments owed, with 7 days’ prior notice and proof of liability.
7.11. Security Screening
Passengers must comply with all security and health screening requirements by Authorities,
airport staff, or Us.

Article 8. Denied Boarding or Limitation on Carriage

8.1. Denied Boarding
We may refuse to carry Passengers or their Baggage, even with valid Tickets, if:
a. Required for safety or security. b. Necessary to comply with laws or regulations of any
country. c. Passengers’ behavior, age, mental state, or Baggage condition:
• Causes fear or harm to others.
• Poses a hazard to themselves, others, or property.
• Requires unconfirmed special assistance. d. Passengers have prior misconduct likely to
recur. e. Passengers show non-compliance with Our guidelines. f. Passengers refuse or
fail security screening. g. Evidence shows Passengers will be refused entry. h. Tickets
are invalid, counterfeit, unlawfully acquired, altered, or unpaid. i. Passengers lack valid
identification. j. Required by Authorities. k. Passengers refuse to pay a requested deposit
(Article 7.9).
8.2. Limitation of Carriage
8.2.1. Children
a. Children under 12 at departure must be accompanied by an adult aged 18 or older. b.
Domestic unaccompanied children aged 12 to under 14 must register for unaccompanied minor
services at least 48 hours before departure. c. Infants under 14 days may be refused carriage
unless accompanied by a doctor’s certificate and a parental liability waiver.
8.2.2. Pregnant Passengers
Pregnant Passengers must notify Us at booking and check-in. Conditions are:
a. Up to 27 weeks: May require a medical certificate and indemnity form. b. 27 to 32 weeks:
Must provide a doctor’s certificate (issued within 7 days of departure) confirming fitness to fly
and sign a liability waiver. c. Over 32 weeks: Carriage is refused.
8.3. Passengers with Medical Conditions
Passengers with medical conditions must notify Us at booking. A medical certificate may be
required, and carriage may be refused if deemed unsafe.

Article 9. Baggage

9.1. Prohibited Baggage
We may refuse to carry Baggage or items including:
a. Improperly packed items (per Clauses 9.7 and 9.8). b. Items endangering the aircraft, persons,
or property, per ICAO, IATA, Our regulations, or law. c. Items prohibited by laws of any
country. d. Items unsuitable due to weight, shape, size, or nature. e. Fragile or perishable items.
f. Live or dead animals. g. Human remains, unless properly packed with death and quarantine
certificates. h. Odorous foods (e.g., durian, fish sauce). i. Seafood or meat, unless packed in
inspected foam or insulated boxes. j. Explosives, flammables, corrosives, radioactive materials,
or other dangerous goods. k. Weapons or weapon-like items, except for authorized security
personnel.
9.2. Items Banned in Hand Baggage
Includes items in 9.1, plus:
a. Sharp objects (e.g., knives, scissors over 6 cm). b. Tools that could cause injury (e.g.,
crowbars, hammers over 10 cm). c. Blunt objects (e.g., sports clubs, martial arts equipment). d.
Stun devices or chemical sprays.
9.3. Items Banned in Checked Baggage
Includes items in 9.1, plus valuable items (e.g., money, jewelry, electronics, negotiable
documents).
9.4. Restricted Items
Restricted items are subject to applicable laws and Our regulations.
9.5. Refusal of Carriage
We may refuse Baggage containing prohibited items and are not liable for damages due to
Passenger non-compliance.
9.6. Inspection Rights
We may inspect Passengers and Baggage for safety. Refusal of inspection may result in refusal
of carriage. We are not liable for damages from inspections unless due to Our fault.
9.7. Checked Baggage
a. Must have Passenger identification. b. Carried on the same flight unless safety or security
requires otherwise. c. Subject to fees per Our Tariff. Excess baggage incurs additional charges.
d. Maximum weight per package is 32 kg; excess must be repacked. e. Sports equipment
requires fees and risk acceptance by Passengers.
9.8. Hand Baggage
a. Subject to weight limits per Ticket class. b. Main bag limited to 56cm x 36cm x 23cm; small
items (e.g., purses) allowed. c. Must fit under seats or in compartments. d. Musical instruments
under 75 kg may be carried with extra seat purchase. e. Children under 2 have no Hand Baggage
allowance. f. Non-compliant Hand Baggage may be checked with fees. g. Passengers are
responsible for Hand Baggage security; We assist with lost items but are not liable unless at
fault.
9.9. Baggage Collection
a. Passengers must collect Baggage promptly at the destination. b. Storage fees apply for
collection within 30 days. c. Unclaimed Baggage may be disposed of after 30 days, with
proceeds (minus costs) returned or submitted to the State budget after 180 days. d. Only
Baggage identification tag holders or verified owners may collect Baggage.

Article 10. Schedules and Changes

10.1. Schedules
Flight schedules may change between publication and travel date.
10.2. Changes and Cancellations
We aim to avoid delays or cancellations but may use alternative carriers or aircraft if necessary.
For delays, cancellations, or denied boarding, We will:
a. Provide updates, meals, and accommodation per Authority regulations. b. Adjust itineraries
for delays of 2+ hours, waiving change fees. c. Offer compensation per Authority regulations,
if applicable. d. Provide refunds for delays of 5plus hours, per Article 11. e. Fulfill other
Authority obligations.
If delays or cancellations are not Our fault, We will make reasonable efforts to assist.
10.3. Immunity from Compensation
10.3.1. Denied Boarding
No compensation for denied boarding due to:
a. Passenger health risks. b. Epidemic prevention. c. Non-compliance with aviation safety or
security. d. Public order violations. e. Intoxication. f. Security or Authority directives.
10.3.2. Cancellations or Delays
No compensation for cancellations or delays due to:
a. Weather impacting safety. b. Security risks. c. Authority decisions. d. Passenger health
emergencies. e. Aircraft sabotage. f. Armed conflicts or strikes. g. Infrastructure failures. h.
Technical issues during operation. i. Re-routing with arrival delays under 4 hours (or 6 hours
for connections). j. Force majeure.
10.3.3. Other Cases
No compensation if:
a. Passengers miss check-in. b. Passengers voluntarily refuse seats. c. Passengers use free or
discounted Tickets. d. We provide 24-hour notice of changes, or contact information is
incorrect.

Article 11. Refunds

11.1. Voluntary Refunds
Refunds depend on Ticket type. In force majeure or legal cases, We may offer credit shell
refunds with fees, per Our Website and Mobile application.
11.2. Involuntary Refunds
For Our-fault denials, cancellations, or delays, Passengers may receive refunds or fare credits
valid for 180 days, per Our policies and laws.
11.3. Refund Beneficiaries
Refunds are issued to the Ticket holder or payer, or their authorized representative with proof.
11.4. Refund Method
Refunds are processed in the original payment form and currency, unless otherwise required.
11.5. Refund Payer
Refunds are handled by Our staff or Agents.
11.6. Refusal of Refunds
We may refuse refunds if:
a. Requests violate Our timing or Ticket class rules. b. Passengers are denied boarding for noncompliance with safety or identification requirements. c. Passengers are no-shows, except for
supported Ticket classes. Airport taxes/fees are refundable if requested in writing within 7 days,
subject to a no-show fee. d. Passengers fail to meet host country legal requirements.

Article 12. Behavior on Aircraft

12.1. Prohibited acts on board include criminal offenses, threats to safety, abuse of crew or
Passengers, non-compliance with safety instructions, property damage, drug use, smoking
(including e-cigarettes), or acts against public order. We may take security measures, remove
Passengers, hand them to Authorities, ban them from future flights, or pursue legal action.
12.2. Passengers committing prohibited acts must compensate for damages, including
emergency landing costs and harm to others.
12.3. Electronic devices may be restricted for safety, except for hearing aids and pacemakers.
12.4. On-board food consumption is prohibited, except for approved special cases or children’s
food.

Article 13. Limits of Liability

13.1. Carriage Liability
Liability for Passenger death, injury, or delay is governed by Conventions and Lao law. We are
not liable for self-inflicted damages or those due to Passengers’ health conditions.
13.2. Checked Baggage Liability
We are not liable for wear and tear or inherent Baggage flaws. Compensation for proven damage
is limited per Conventions and law, with details on Our Website.
13.3. Delay Liability
For Baggage delays exceeding 24 hours, goodwill compensation applies, per Our Website and
Conventions.
13.4. Liability Exemptions
We are not liable if:
a. Damage is due to Passenger negligence. b. We took all measures to avoid damage. c. Damage
occurs during compliance with laws. d. Passengers cause damage to themselves or others.
Liability limits apply to Our agents and staff.

Article 14. Complaints and Claims

14.1. Passengers or representatives may file complaints or lawsuits for Baggage damage.
14.2. Complaint Deadlines
Written claims must be filed within:
a. 7 days for loss, shortage, or damage to Checked Baggage. b. 21 days for delayed Baggage.
14.3. Claim Time Limits
Lawsuits must be filed within 2 years from arrival, scheduled arrival, or carriage termination.

Article 15. Validity and Amendment

15.1. No staff or agents may amend these Conditions.
15.2. Provisions may change per business needs or Authority regulations, with updates
published on Our Website and Mobile application.

Article 16. Other Conditions

Carriage is subject to Our additional regulations and applicable laws, published on Our Website
and Mobile application.