At the Airport

Queue-rafiki

Flight Delays & Cancellations

If caused by the airline (technical issues):

In case of a flight delay beyond the normal time:

  • Less than 1-hour delay: No compensation
  • 2–3 hours delay: Light snacks or bakery items
  • 3–6 hours delay: Hot meals provided
  • Over 7 hours: Hotel accommodation (if available)
  • Rebooking: Based on actual situation and availability

If caused by weather conditions (departure/destination):

  • 3–4 hours delay: Drinking water
  • Rebooking: No compensation or responsibility accepted

All rescheduling or rebooking will be handled by the airline.